Shipping & Returns

Shipping policy

HOW SOON CAN I GET MY ORDER?

Our shipping methods use Canada Post with a standard delivery estimate of 5-14 business days. Delivery dates on our website are estimates provided by the courier and may be affected by weather, national holidays, and some geographic locations.

CAN I CHANGE ITEMS IN AN EXISTING ORDER?

Once an order has been placed, we cannot make any additions, subtractions, or substitutions. If you no longer want the exact items on your order, please contact support to request a cancelation.

HOW WILL I KNOW YOU’VE RECEIVED MY ORDER AND WHEN WILL YOU CHARGE MY CREDIT CARD?

A confirmation number will be shown as soon as your order is completed. You’ll simultaneously receive an email confirming that we’ve received your order. Your credit card will be charged when your order is submitted. A second email will be sent when your order ships.

WHAT DO I DO IF MY PARCEL IS LOST?

We highly recommend using signature confirmation upon delivery to prevent lost or stolen packages. If a package is not delivered, please call your local post office for immediate assistance with your parcel. We ask that before contacting the High Street Cannabis team, you make a claim with Canada Post by calling 1-866-607-6301. Please include the claim number when contacting us via hello@highstreetcannabis.com

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

WHAT IF MY PARCEL IS DAMAGED?

If possible, please check the condition of your parcel before you sign for it. If it’s at all damaged, don’t sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact the High Street team at hello@highstreetcannabis.com

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

CAN I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN SHIPPED?

No, not if you have received your tracking information by email.

CAN I TRACK MY ORDER?

Yes, once your order ships you will receive a confirmation email with a link to your tracking number. This link will also be available in the Order History section of your account.

WHERE DO YOU DELIVER?

None cannabis related items – anywhere in North America

CAN I RETURN AN ITEM FOR A REFUND? HOW?

Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused products purchased within 14 days. Contact us at hello@highstreetcannabis.com to receive a return authorization and shipping instructions. If your product is defective, please contact us at hello@highstreetcannabis.com, and we will work with you to resolve the situation as best we can.

This refund policy only applies to non-cannabis or non-ingestible products.

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

Refund policy

CAN I RETURN AN ITEM FOR A REFUND? HOW?

Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused products purchased within 14 days. Contact us hello@highstreetcannabis.com to receive a return authorization and shipping instructions. If your product is defective, please contact us at hello@highstreetcannabis.com, and we will work with you to resolve the situation as best we can.

This refund policy only applies to non-cannabis or non-ingestible products.

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.